Report to NCLA Executive Board
Library Administration and Management Section
October 18, 2002

LAMS DAZZLES CUSTOMER SERVICE WORKSHOP ATTENDEES

Ann Burlingame and Terri Luke of the Wake County Public Library system presented two sessions of "Dazzlement…Providing Quality Customer Service to Library Customers" twice during the month of October. On October 10, 24 attendees participated in the first session, held in the Wayne County Public Library in Goldsboro. Host for this session was Director Jane Rustin. On October 17, 30 attendees participated in the session held in Wilkesboro at the Wilkes County Public Library with Director Mary Sizemore as host. The attendees represented all kinds of libraries and spent an enjoyable day learning the techniques of "dazzlement."

The sessions were the first off-conference offerings from the Library Administration Section of NCLA for the biennium and were coordinated by Mary Ellen Chijioke, Vice Chair of LAMS and Director of the Hege Library on the campus of Guilford College. The entire LAMS Board participated in the workshop planning and is now busy planning 2003 conference activity.

Submitted by Dale Cousins, Chair