Security in Libraries

Time and Date: 9:00-4:00 Tuesday, November 9, 2004
Location: Westin
Speaker:

Warren Graham, Security Manager, PLCMC

Join Warren Graham, Security Manager with PLCMC for 15 years and library safety consultant, for a discussion of security topics including the vital elements of an effective security program, how to advise patrons of library rules to best insure compliance, recognizing different levels of emotion and how to respond, patron interaction, day-to-day safety tips, forms for documenting incidents, and how to say “no” most effectively.

Sponsor: NCLA Public Library Section