Are your vendor relationships healthy? Do you feel taken advantage of? Do you want to take the upper hand? Join Andrew Pace as he provides insight on library/vendor relationships, taking the best of what dot-coms have to offer, business model planning in libraries, and library first principles (confidentiality, privacy, anonymity).

Andrew K. Pace is head of the systems department at NC State University Libraries, the bimonthly columnist of “Coming Full Circle” in Computers In Libraries, co-editor of ALA’s Smart Libraries Newsletter, and a frequent speaker at national conferences. His new book is available in the ALA conference store.